Physician Office Technician - Family Medicine

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  • Lebanon, PA
  • WellSpan Medical Group
  • FM-Lebanon-Norman Drive
  • Full Time - Day/Evening
  • Physician Practices
  • Req #: 71321
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Schedule and Location

Full-time: Days/Evenings and rotating Saturday mornings

720 Norman Drive, Lebanon, PA 17042

Job Description

Under the general supervision of the Clinical Nursing Coordinator, the Practice Manager, or Physician/APC, works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The Physician Office Technician position necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Duties and Responsibilities

  1. Clinical Duties:
  2. Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight.
  3. Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned.
  4. Assists providers with examinations; can serve as a chaperone for exams of a personal nature.
  5. Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records.
  6. Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as finger stick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing.
  7. Performs EKG’s and communicates results to providers.
  8. Performs data entry of POC lab results into the patient’s chart.
  9. Assists with safely transporting patients via wheelchair when necessary.
  10. Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached.
  11. Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
  12. Possess the knowledge to keep patients safe in all areas of the patient care setting.
  13. Maintains a visible presence in the clinical area in between tasks.
  14. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility.
  15. Clerical Duties:
  16. Assist with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice
  17. Schedule appointments
  18. Schedule urgent studies and referrals
  19. Completion of patient forms
  20. Monitor and assist with processing forms, faxes, paperwork of the clinical care team
  21. Answer team line, emergency line, doctor line and back door line from MCC (if applicable)


  • Minimum Experience:
    • 3 – 6 months customer service
  • Minimum Education:
    • High School or G.E.D.
  • Required Certification:
    • Basic Life Support (BLS) certification; Certified Nursing Assistant